I just want to take a few minutes to thank all of our fantastic customers. 2015 was our best year ever, and without customers like you, none of this would be possible! Many contractors say things similar to this, but I honestly believe that we are one of the few who actually stand behind it. Our customers will be treated like we would want to be treated, at all times. We will go above and beyond to make sure that you have the best customer service you have EVER had. That includes phone, email and text conversations at all times of day and night. Talking through issues, changes in design, pricing, questions, concerns, etc.. If you don't believe me, ask for a referral, I can send you a long list of customers who have told me that our customer service is the best they have ever had. That's before, during and even years after the sale.
We don't have a written warranty agreement for our jobs unless explicitly required, such as in a commercial project contract, because we haven't needed to. Our customers know that if they ever have an issue that they can contact me directly and we will take care of it. We will never disappear once we have payment in hand, in fact, the opposite is true, we will check in regularly to make sure everything is still looking good years after the project is done. Our hope is that once you hire us for one project, you will never call any other lawn or landscaping contractor again because you are so pleased with our work and customer service.
I have heard so many stories from customers past and present about getting burned by a landscape or other type of contractor.. Such as taking the deposit check and never showing up, missing promised deadlines all together, pushing your project off for weeks or even months and installing shoddy work and not coming back to take care of repairs after the fact. To respond to these types of concerns we have added a new written guarantee. Our current and past customers already know this to be true, but this guarantee should give peace of mind to any new customers who have concerns about selecting a contractor for their project.
My guarantee is this-
"My one and only concern is that YOU are happy with the work we do for you! If for any reason you're not absolutely, positively 100% satisfied with our work, I WON'T BE HAPPY EITHER. That means I WILL NOT REST until we make it right. I will immediately send my team to fix the problem or address your concern, no questions asked… If it's still not to your satisfaction we will pay one of our competitors to fix it for you… That is how strongly I believe that you will love what we do. Let us prove it to you!" – Jordan Smith, Owner, Smith Lawn and Landscape
Thanks again to customers past and present, you are the reason we are where we are today, and we want to continue to grow with you!
See some attached images for some of the projects we completed last year and a couple from 2014 , if the project is yours, feel free to comment! Some projects have already been posted, so i will try not to create too many doubles, check out other blog posts and our portfolio for a more complete list of images.
Check us out on Facebook too, if you see your project posted, let everyone know how your experience was working with us..
God Bless you all on this Easter weekend, Jordan Smith
My one and only concern is that YOU are happy with the work we do for you! If for any reason you're not absolutely, positively 100% satisfied with our work, I WON'T BE HAPPY EITHER. That means I WILL NOT REST until we make it right. I will immediately send my team to fix the problem or address your concern, no questions asked... If it's still not to your satisfaction we will pay one of our competitors to fix it for you... That is how strongly I believe that you will love what we do. Let us prove it to you!
- Jordan Smith, Owner